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[accordion] [accordion-item title=”How long does it take for my order to be processed?”]We ship every Friday. Coming from Hawaii, please allow for 7-10 days for all product arrival after the ship out date.
[/accordion-item] [accordion-item title=”Which payment methods are accepted in the Online Shop?”]We accept Visa, Mastercard, Discover, and AMEX.
[/accordion-item] [accordion-item title=”What tracking options are there?”]All orders that are delivered within the United States by USPS have full tracking available. We will send your your tracking number via email, once your order is shipped, as well as, a link where you can follow the status of your order. For international orders, full tracking will only be available for orders sent through International Priority, which costs a bit more.
[/accordion-item] [accordion-item title=”Where can I find the tracking information for my orders?”]All tracking numbers will be found in the shipping notification emails that we send out, as well as on your “My Account” dashboard.
[/accordion-item] [accordion-item title=”My order has been sent, why don’t I see the tracking info?”]Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the USPS tracking system.
[/accordion-item] [accordion-item title=”Why did my transaction fail?”]Don’t worry! It happens sometimes. Transaction can be declined for several reasons. The usual culprits are: Incorrect credit card number or expiration date Insufficient funds If you are outside the US, some credit card companies will reject international charges The customer’s bank or credit card company was having technical issues when the order was processed If you made a large number of online purchases within a short period of time, some banks will reject some of the charges as a fraud prevention measure.
[/accordion-item] [accordion-item title=”Do you do International shipping?”]We do ship internationally, however, due to customs, please allow 3-4 weeks for your delivery. We use DHL for international shipments with a flat rate of $99 per item.
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